Our policies

Book online or call. Single appointments take no deposit, and we confirm by text or email. A party of five or more holds its chairs with a deposit that goes toward the services.

Please give 24 hours' notice to move or cancel. Evenings fill early, so an open chair helps another guest. If you are running late, call us and we will see whether the full look still fits or whether a shorter one does.

If you miss an appointment without telling us, we may ask you to confirm your next booking by phone before we hold the time.

Our chairs are for guests 12 and older. A younger child can wait with an adult in the front, and a friend is welcome to sit beside you while you are styled.

We don't color or relax hair, so there is no patch test. Tell us when you book if you have reacted to a hair product, a spray or a heat styling product, and we will use something else.

If you're not happy with your style, tell us within a few days and we'll make it right.

Tipping is welcome and never expected. You can tip your stylist at checkout or in cash.

Walk-ins join the list at the front desk from Wednesday to Friday. We text you when a chair opens, and the list closes 30 minutes before we do. Booked guests go first, and a walk-in is usually seated for a smooth or express blowout.

Come with your hair clean and dry, or add the shampoo step. Wear a top that opens at the front, so the cape doesn't press on your style, and bring a photo of the look and your outfit if you have one.